The firm has a clear Vision Statement that the partners and staff strive to adhere to. The following extract exemplifies the essence of that Vision Statement:-
Because we enjoy the work we do, we will provide our clients with personal, friendly and enthusiastic service. We will strive to build relationships of mutual trust and respect with those clients for whom we are privileged to act. We will be open and forthright in our dealings with our clients. We will know or find out our clients’ concerns, working with them to deal with those concerns and achieve their desired outcomes and objectives. Our clients’ needs, not our billings, will be our driving focus.
We want our clients to depend on us for quality business advice. We want our relationship with our clients to be such that our clients are encouraged to, and enthusiastic about, referring other clients to us.
Time costing and the generation of fees is not our focus. Our focus is to establish a relationship of trust and confidence.